
Chapter 6 Troubleshooting Guide
Troubleshooting Suggestions
56 LTO-4 (Model B) Half-Height Tape Drive User’s Guide
Computer Software
Does Not Recognized
the Tape Drive
Depending on your operating system environment, refer to the
following subsections for troubleshooting guidelines if the LTO-Half-
Height Tape drive is recognized by the system hardware at startup, but
not by the operating system or applications.
Windows Operating System Environments
When a tape drive is installed in a Windows operating system
environment, Windows displays a message on the screen if it does not
have a driver in place for the tape drive.
Red Hat Linux Operating System Environments
The tape driver for Red Hat Linux, called st, is included as part of the Red
Hat Linux operating system.
When Red Hat Linux starts, the operating system recognizes the tape
drive and automatically configures it as a device in the
/dev directory. If
it is the first tape device in the
/dev directory, the tape drive is known as:
IF the tape drive is . . .
during system startup, THEN . . .
recognized the problem has been resolved.
not recognized proceed to step 3 to determine
whether the tape drive is receiving
power.
IF the tape drive is for use in . .
.THEN you . . .
an ISV application, can click the
Cancel button to
clear the message.
When the ISV backup software
application is running, the
application invokes its own
drivers to run the tape drive.
a native Windows operating
system backup utility,
must install the proper driver for
the tape drive.
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