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Chapter 6
6. Troubleshooting and Maintenance
This chapter tells you how to identify and troubleshoot simple problems with the
DLT2000XT tape drive or DLT2500XT stacker after it has been installed. It explains
• solving problems
• removing a jammed tape cartridge
• updating firmware from a tape cartridge
Solving Basic Problems on the DLT2000XT Tape Drive or DLT25000XT Stacker
This section lists some malfunctions that might occur with the DLT2000XT tape drive or
DLT2500XT stacker, and some simple things you can do to resolve them.
Note: When a problem is beyond the general scope of an end user or administrator,
contact your service provider.
A number of basic problems you might encounter could cause the DLT2000XT tape drive
or DLT2500XT stacker to be partly or completely nonfunctional:
• The hardware may not be connected properly.
• The operating system may not be configured to recognize the DLT2000XT tape
drive or DLT2500XT stacker.
• SCSI cabling or termination may be incorrect.
• SCSI device IDs may be improperly configured.
• The SCSI cable may be pinched or damaged.
• The DLT2500XT stacker automatic backup software may need to be loaded,
initialized, or upgraded.
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