Quantum DX30 Guia do Utilizador descarregar pdf (Página 116)

Chapter 4 Troubleshooting

Common Problems and Solutions

98 Quantum DX-Series User’s Guide

Table 23 Ethernet

Network Problems

Problem Corrective Action

The Ethernet link

light on the DX-Series

controller is not lit

when a cable is

connected to a hub or

switch.

Check to make sure the Ethernet cable is

not a cross-over cable. Use only “straight”

CAT-5 Ethernet cables.

Port on the hub or switch is not active or

damaged.

Port on the DX-Series controller is

damaged. Contact the Quantum Customer

Support department (see the Preface for

contact information).

The Ethernet link

light on the switch or

hub is not lit when a

cable is connected to

DX-Series system.

Check to make sure the Ethernet cable is

not a cross-over cable. Use only “straight”

CAT-5 Ethernet cables.

Port on the hub or switch is not active or

damaged.

Port on the DX-Series controller is

damaged. Contact the Quantum Customer

Support department (see the Preface for

contact information).

DX-Series system is

not visible on the

Ethernet network.

Try to ping the DX-Series system IP

address from a host on the same network.

If the ping reports round trip times, the

DX-Series system is active. If not, check the

cables, switches, or hubs for damaged

components. If everything checks out,

contact the Quantum Customer Support

department (see the Preface for contact

information).

Web browser stalls

when using Netscape

version 4.76 to access

the management

pages.

Upgrade your version of Netscape to 7.1 or

later. You can download this software

from http://www.netscape.com.

Java applets do not

appear.

Download and install the latest updates for

your browser.

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