Quantum ValueLoader Manual do Utilizador Página 80

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Backup Software Support
66 ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
Backup Software Support 2
While the ValueLoader itself is supported by Quantum, software
products used with the ValueLoader are supported by individual
software vendors. When contacting the software vendor for support, you
will need the following information:
Your name and telephone number
Product name, firmware revision, operating system, build, and serial
number
Detailed list of error messages reported
Configuration files and log files related to the problem
Screen dumps, if applicable
Explanation of how to reproduce the problem, if possible
Events that may have contributed to the problem, recent operator
actions, recent events in the software or the system, and recent
changes to the computer system, software, or network environment.
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