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Diagnostics and Troubleshooting

Removing Stuck Cartridges

52 ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual

Removing Stuck Cartridges 4

If the ValueLoader experiences a severe mechanical problem or if you

need to remove cartridges because of a power failure or other

circumstance in which the ValueLoader is unable to export the cartridges

in the carousel, follow these steps:

1 Move the power switch on the front panel to the OFF position. You

may need to use the tip of a pen or similar item to move the power

switch.

“!” in ValueLoader

operator panel inventory

display

• An exclamation point (!) displayed in the inventory indicates

that the ValueLoader has identified a cartridge in the indicated

slot that is either an invalid cartridge type (DLTtapeIII

cartridge or non-DLT1 cleaning cartridge) or has had media-

related error. These can be caused by faulty or improperly

degaussed media, media that has been previously written in

an invalid format such as DLT7000 or DLT8000, or dirty read/

write heads in the tape drive. The Media Attention LED is also

illuminated in this case (see LED Indicators

on page 22).

Exporting the indicated cartridge will clear the error condition

(see Exporting Cartridges

on page 26). If these symptoms

occur on multiple known good cartridges, consider cleaning

the tape drive (see Cleaning the Tape Drive

on page 30). If a

particular cartridges causes these symptoms repeatedly, that

cartridge may be defective or invalid.

There is an error code on

the LCD display

• Look up the error code, and try to resolve the failure, and

power cycle.

Note: Contact Customer Support if a cartridge is stuck in the drive.

Problem Solution

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Quantum ValueLoader Manual do Utilizador Página 66