Quantum FastStor 2 Guia do Utilizador descarregar pdf (Página 57)

Getting Help 57

• Serial number of the FastStor 2 autoloader (obtained from the rear panel of the

unit)

• Serial number for the Firmware Revision of Autoloader and Drive, accessed using

the autoloader's Information menu (see

Viewing Firmware Levels)

• Software version numbers

• Device driver information

• Host system application name and version

• Hardware configuration, including firmware versions, date, and number

• Type of PC, DOS version, clock speed, RAM, network type, network version, and

any special boards installed

• A brief description of the problem

• Where you purchased your ADIC FastStor 2 autoloader

Having this information available when you call for customer assistance will enable the ADIC

Technical Assistance Center personnel to resolve your problem in the most efficient manner

possible.

Contacting ATAC

If problems cannot be solved with the aid of this document or if training is desired, contact the ADIC

Technical Assistance Center (ATAC).

FastStor Website

For the latest information and accessories on the FastStor 2, visit the product website at

www.adic.com/FastStor. The most recent versions of all documents are also available through

www.adic.com.

In the USA: 800.827.3822

Outside the USA, toll free: 00.800.9999.3822

Internet: www.adic.com

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Quantum FastStor 2 Guia do Utilizador Página 57