Quantum FastStor 2 Guia do Utilizador descarregar pdf (Página 47)

Troubleshooting Matrix 47

Tape Movement

Tape stuck in drive

• Power cycle the autoloader, allow it to complete

initialization, which in rare cases can take as long as 10

minutes, and then retry unloading the tape using the

autoloader Operator Panel controls.

• Allow the tape drive to complete all operations. This may

take as long as ten minutes if you reset or cycle power on

the autoloader while the cartridge is positioned at the

physical end of the media.

• Make sure that the backup software is not reserving the

slot or preventing the tape drive from ejecting the

cartridge. The backup software needs to cancel the

reservation and any hold it has on the tape drive.

• Temporarily disconnecting the autoloader from the host

server system eliminates the host system and its software

as a problem source.

• Contact your service representative.

Tape stuck in storage slot • See Removing Stuck Cartridges From Slots.

Media

Media barcode labels are not

being read

• Make sure the barcode labels are applied in the correct

orientation on the cartridge.

• Make sure the barcode reader cable is fully seated in the

receptacle on the autoloader.

• If problem continues, contact your service representative.

Cleaning or data cartridge

incompatible with drive

• Make sure you are using cleaning and data cartridges that

are compatible with the drive. The autoloader

automatically unloads incompatible cartridges to their

original slots, the Media Attention LED flashes, and an

exclamation point (!) appears in the inventory display for

the indicated slot number.

Problem Solution

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Quantum FastStor 2 Guia do Utilizador Página 47