Quantum DAT72 Guia do Utilizador descarregar pdf (Página 74)

Chapter 6 Troubleshooting

Backup Program Does Not Recognize Drive

DDS-4/DAT 72 User’s Guide 62

Backup Program Does Not Recognize Drive 6

If your backup application program does not recognize the drive:

1 Use the Windows Device Manager to determine whether the

operating system has recognized the drive. If the tape drive is

recognized properly, it appears under the

Tape Drive category. If the

tape drive was recognized, but native drivers are not installed, it

appears under

Other Devices. The backup software supplies the

necessary drivers for the tape drive and native drivers are not

required.

2 If the Device Manager shows the drive, check the documentation that

came with your backup program to determine whether the program

needs a particular driver to be installed.

3 If the Device Manager does not list the drive, the drive may not be

installed or configured properly. Check your drive installation and

configuration.

Write Error 6

If the Media LED is flashing, a write error has occurred.

1 Use a Quantum-qualified DDS cleaning cartridge to clean the tape

heads (see Cleaning the Tape Heads

on page 51).

2 Try to run a short backup and verify.

3 If the Media LED continues to flash, contact the Technical Support

department.

Hardware Error 6

If the Drive LED is flashing rapidly, a hardware error has occurred. If the

fault occurs immediately after powering on the drive, the Power-On Self

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Quantum DAT72 Guia do Utilizador Página 74