Quantum DAT 160 Guia do Utilizador descarregar pdf (Página 51)

Chapter 5 Troubleshooting

Verifying USB Installation for Optimum Performance

Quantum DAT 320 User’s Guide 36

3 If the problem persists, check the environmental conditions against

the specified limits (see www.quantum.com

). Perhaps move the

drive to a more suitable site.

Has a New Operating System Been Installed in the Host

Computer? Has New Backup Software Been Installed?

The problem could lie with the host or the software. Consult the

computer’s operating manuals, the software manual, or seek help from

a service engineer.

Verifying USB Installation for Optimum Performance

To confirm that an Quantum USB DAT drive is installed correctly:

• Check that a USB 2.0 port is being used

• Ensure that the tape drive is the only device on a USB hub

• Ensure that the proper driver is being used

Check for USB 2.0 Port (Windows)

It is important to ensure that you connect your drive to a USB 2.0 port.

The drive will work on a USB 1.1 port but performance will be severely

degraded.

To check the port on a Windows system:

1 Go to Device Manager and change the default setting from Devices

by type to Devices by connection.

2 Expand the system name, ACPI Multiprocessor PC, Microsoft ACPI-

Compliant System, PCI Bus and then USB2 Enhanced Host

Controller. Verify that USB Mass Storage Device is listed under a

USB2 Enhanced Host Controller. If it is not listed under a USB2

Enhanced Host Controller, then move the USB cable to another USB

port and re-check.

3 If a USB Mass Storage Device is listed expand and verify that it is a

Quantum DAT320 USB drive (see figure 13

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Quantum DAT 160 Guia do Utilizador Página 51