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Chapter 6 Troubleshooting Guide

Problems with cartridges

LTO-5 Tape Drive User’s Guide 71

communication with the product or a rogue application can prevent

the software from unloading the tape.

Caution: This can take several minutes in many cases. Ensure

that drive activity has stopped before continuing on

(waiting 10 minutes is a good rule of thumb). It is

important that you allow sufficient time for the drive to

complete rewinding the cartridge. If you interrupt it,

you may damage the media or the tape drive.

4 Power down the drive.

5 Disconnect the data cable.

6 After at least 15 seconds, power the drive back up and wait till the

drive is idle/ready.

Caution: Use care when disconnecting data cables to ensure

that connectors are not reversed, pins are not bent,

and so on.

Caution: Powering up with a cartridge in the drive can take

several minutes. It is important that you allow

sufficient time for the drive to complete rewinding the

cartridge. If you interrupt it, you may damage the

media or the tape drive.

7 Ensure that drive activity has stopped (waiting 10 minutes after

power up is a good rule of thumb). Push the Eject button.

This step attempts to overcome unload issues due to the drive being

in an abnormal state or because Prevent Media Removal has been

incorrectly left on after being set by a rogue application.

8 Initiate a force eject or emergency unload operation by pressing and

holding the Eject button for 15 seconds. This step causes the drive

to try everything possible to unload the tape.

Caution: You may lose data if you force eject a cartridge that is

in the middle of a backup. The tape may also become

unreadable because an EOD (End of Data) mark may

not be properly written.

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