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Service Action Codes 6-15
September 2007
Service Action Code Table
Table 6-2 lists all SACs and their corresponding SAC-
resolution actions.
For each SAC, always perform the actions in the order
presented, starting with Action 1 and continuing down the list
until the problem is resolved or you are instructed to call the
GCH.
Table 6-2 Service Action Codes
Reported
SAC
Perform these actions
01 00 00 Type 1 Software errors including Microcode and Operating System errors.
Action 1
Power Off and On the Scalar 10K library to recover from the error. Refer to
Shutting Down the Scalar 10K on page 3-8 and Starting the Scalar 10K on page
3-7. Wait at least one minute between powering Off and On the library.
Action 2
If the problem is not corrected or persists, contact GCH. For GCH contact
information, refer to Getting More Information or Help on page 1-8.
02 00 00 Type 2 Software errors including Microcode logic errors during Get/Put
operations.
Action 1
Power Off and On the Scalar 10K library to recover from the error. Refer to
Shutting Down the Scalar 10K on page 3-8 and Starting the Scalar 10K on page
3-7. Wait at least one minute between powering Off and On the library.
Action 2
If the problem is not corrected or persists, contact GCH. For GCH contact
information, refer to Getting More Information or Help on page 1-8.
03 00 00 Type 3 Software errors resulting from unexpected hardware conditions.
These errors are primarily generated when it is not safe to move the
accessor).
Action 1
Power Off and On the Scalar 10K library to recover from the error. Refer to
Shutting Down the Scalar 10K on page 3-8 and Starting the Scalar 10K on page
3-7. Wait at least one minute between powering Off and On the library.
Action 2
If the problem is not corrected or persists, contact GCH. For GCH contact
information, refer to Getting More Information or Help on page 1-8.
- 6FDODU 1
- Contents 3
- Operation 4
- Menus and Commands 5
- 1-vi Contents 6
- Contents 1-vii 7
- Processing Media 8
- Error Messages 9
- 1-x Contents 10
- 6-00058-05 Rev A 10
- 2-xii Figures 12
- Figures 2-xiii 13
- 2-xiv Figures 14
- Figures 2-xv 15
- 2-xvi Figures 16
- Figures 2-xvii 17
- 2-xviii Figures 18
- Figures 2-xix 19
- 2-xx Figures 20
- Figures 2-xxi 21
- 2-xxii Figures 22
- 3-xxiv Tables 24
- About This 25
- About This Guide 27
- Product Safety Statements 27
- Mechanical Locks 28
- Main Power Switch 28
- Barcode Scanner 28
- Equipment 29
- Product Model Number 29
- 1-6 About This Guide 30
- SENSITIVE 31
- ... Setup 32
- 1-10 About This Guide 34
- Description 35
- General Description 37
- Dual Aisle Configuration 38
- Modules 2-5 39
- Control Module 40
- Accessor Module 40
- Expansion Module 40
- Drive Module 41
- Tower Module 41
- Internal Components 42
- Internal Components 2-9 43
- Storage Assemblies 44
- Internal Components 2-11 45
- Cartridge Accessor 46
- Tape Cartridges 47
- Insert/Eject Station 48
- Internal Components 2-15 49
- Connectivity 50
- Connectivity 2-17 51
- SCSI Connectivity 52
- Scalar DLC 53
- Redundant Servers 54
- Scalar DLC 2-21 55
- Remote Library Management 56
- Using the Operator Panel 59
- MAIN SCREEN 60
- Using the Operator Panel 3-5 61
- 3-6 System Description 62
- Starting the Scalar 10K 63
- Shutting Down the Scalar 10K 64
- Emergency Shutdown 65
- Restarting the Scalar 10K 66
- Supported Browsers 67
- RMU Prerequisites 67
- Setting up the RMU 68
- Checking Status and General 70
- Information 70
- Configuring SNMP 71
- Downloading the SNMP MIB File 72
- Configuring RMU Users 73
- Configuring the Time and Date 74
- Updating Firmware 75
- Viewing Diagnostic Files 76
- Viewing Logs 77
- Getting Help 77
- Rebooting the RMU 77
- 3-22 System Description 78
- Menus and 79
- Commands 79
- Special Characters or Cursors 84
- Help Button 85
- Operator Intervention Message 85
- 4-8 Menus and Commands 86
- Main Menu 87
- Mode Dialog 88
- Mode Dialog 4-11 89
- Status Menu 90
- Element Address 92
- Mixed-Media Support 93
- Status Menu 4-17 95
- Reservations Dialog 97
- 4-20 Menus and Commands 98
- System Dialog 99
- Element Dialog 100
- Status Menu 4-23 101
- September 2007 101
- 4-24 Menus and Commands 102
- Logs Submenu 103
- Error Log Dialog 104
- Command Log Dialog 104
- Print Log Dialog 105
- Print Inventory Dialog 106
- Firmware Submenu 107
- Drives Submenu 108
- Drive State Dialog 109
- Status Menu 4-33 111
- 4-34 Menus and Commands 112
- Media Info Dialog 113
- Drive Log Dialog 114
- Firmware Dialog 115
- Towers Submenu 116
- IE Stations Dialog 117
- Commands Menu 118
- Move Submenu 119
- Position Gripper Dialog 120
- Commands Menu 4-43 121
- Position Scanner Dialog 122
- Commands Menu 4-45 123
- Move Media Dialog 124
- Commands Menu 4-47 125
- 4-48 Menus and Commands 126
- Inventory Dialog 127
- 4-50 Menus and Commands 128
- Insert/Eject Submenu 129
- Insert Screen 130
- Insert Clean Tape Dialog 131
- Commands Menu 4-55 133
- Eject Dialog 134
- Commands Menu 4-57 135
- Eject Clean Tape Dialog 136
- Commands Menu 4-59 137
- Database Menu 138
- 4-62 Menus and Commands 140
- Config Dialog 141
- Setup Menu 142
- Trace Submenu 143
- SCSI Submenu 144
- Target ID Dialog 145
- Parity Dialog 146
- Ports Dialog 147
- Host Dialog 148
- Security Submenu 149
- User Security 150
- Setup Menu 4-73 151
- I/E Security 152
- Setup Menu 4-75 153
- Reset Passwords 154
- Media Dialog 155
- 4-78 Menus and Commands 156
- Capacity Submenu 157
- Storage Dialog 158
- and the 159
- RMU Submenu 160
- IP Dialog 161
- More Submenu 162
- Setup Menu 4-85 163
- ID Dialog 166
- Setup Menu 4-89 167
- Drive changes do not take 167
- 4-90 Menus and Commands 168
- Setup Menu 4-91 169
- 4-92 Menus and Commands 170
- Setup Menu 4-93 171
- Cleaning Submenu 172
- IE Station Submenu 173
- Drives Dialog 174
- View Dialog 176
- Utils Menu 177
- Screen Dialog 178
- Utils Menu 4-101 179
- Audio Dialog 180
- Time Dialog 181
- Snap Shot Screen 182
- Date Dialog 182
- Speed Dialog 183
- Lights Dialog 183
- Initialize Dialog 185
- Activate Dialog 186
- Vary Off Dialog 187
- Vary On Dialog 188
- Operations Submenu 189
- Update Microcode Dialog 190
- Utils Menu 4-113 191
- Clean Drives Dialog 192
- Utils Menu 4-115 193
- Unload Drives Dialog 194
- Utils Menu 4-117 195
- Dismount Drives Dialog 196
- Utils Menu 4-119 197
- Utils Menu 4-121 199
- Service Menu 201
- Diags Submenu 203
- Accessor Submenu 204
- Move Dialog 205
- Gripper Submenu 207
- Get/Put Storage Dialog 208
- Service Menu 4-131 209
- Get/Put Drives Dialog 211
- Step Dialog 213
- Scanner Submenu 214
- Verify Dialog 215
- Trigger Dialog 216
- Fiducial Test Dialog 217
- Tower Submenu 218
- Service Menu 4-141 219
- DI/DO Submenu 221
- 4-144 Menus and Commands 222
- Sensors Submenu 223
- Wrap Dialog 224
- Real Time 225
- 4-148 Menus and Commands 226
- Service Menu 4-149 227
- Locks Dialog 228
- Self Test Dialog 229
- P/S Submenu 230
- UDS Power 231
- Library Submenu 232
- Corner Moves 233
- Teach Submenu 234
- Service Menu 4-157 235
- Continue Dialog 236
- Current Dialog 237
- Service Menu 4-161 239
- Bays Dialog 240
- Service Menu 4-163 241
- Drive Dialog 242
- Service Menu 4-165 243
- Gripper Dialog 244
- Service Menu 4-167 245
- SAC Dialog 246
- Demo Dialog 247
- Verify Submenu 249
- Advanced Submenu 250
- About Screen 251
- 4-174 Menus and Commands 252
- Processing 253
- Overview 255
- Tape Cartridge Maintenance 255
- Handling Tape Cartridges 256
- Storing Tape Cartridges 256
- Acclimating Tape Cartridges 257
- Transporting Tape Cartridges 257
- Inserting Tape Cartridges 258
- Manually Bulk Loading Tape 259
- Cartridges 259
- 5-8 Processing Media 260
- 6-00058-05 Rev A 260
- Use two hands to 260
- Inserting Tape Cartridges 5-9 261
- 5-10 Processing Media 262
- Ejecting Tape Cartridges 263
- Understanding Barcodes 264
- Applying Labels 265
- Barcode Label Restrictions 266
- Understanding Barcodes 5-15 267
- Cleaning Drives 268
- Insert a Cleaning Cartridge 271
- Eject a Cleaning Cartridge 273
- AutoClean 274
- Messages 275
- Understanding Error Messages 277
- 6-4 Error Messages 278
- 6-6 Error Messages 280
- 6-8 Error Messages 282
- 6-10 Error Messages 284
- Service Action Codes 285
- 6-12 Error Messages 286
- Service Action Codes 6-13 287
- First 3592 Drive Module with 288
- Four Drive Bays 288
- First 3590 Drive Module with 288
- Service Action Code Table 289
- 6-16 Error Messages 290
- Service Action Codes 6-17 291
- 6-18 Error Messages 292
- Service Action Codes 6-19 293
- 6-20 Error Messages 294
- Service Action Codes 6-21 295
- 6-22 Error Messages 296
- Service Action Codes 6-23 297
- 6-24 Error Messages 298
- Service Action Codes 6-25 299
- 6-26 Error Messages 300
- Service Action Codes 6-27 301
- 6-28 Error Messages 302
- Service Action Codes 6-29 303
- 6-30 Error Messages 304
- Service Action Codes 6-31 305
- 6-32 Error Messages 306
- Service Action Codes 6-33 307
- 6-34 Error Messages 308
- Service Action Codes 6-35 309
- 6-36 Error Messages 310
- Service Action Codes 6-37 311
- 6-38 Error Messages 312
- Service Action Codes 6-39 313
- Resolving a Stuck Accessor 314
- Error Log Form 315
- Frequently Asked Questions 316
- 6-44 Error Messages 318
- Index in-3 321
- Index in-5 323
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