Quantum Q-EKM Guia do Utilizador descarregar pdf (Página 86)

Troubleshooting

Errors Reported By Q-EKM

Quantum Encryption Key Manager User’s Guide 73

EEE1 Encryption logic error:

Internal error:

“Unexpected error: EK/

EEDK flags conflict with

subpage.”

Ensure that you are running the latest version of Q-EKM

(to determine the latest version, contact your Quantum

Representative).

Check the versions of drive or library firmware and

update them to the latest release, if needed.

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Call

Center.

EF01 Encryption

Configuration Problem:

“Drive not configured.”

The drive that is trying to communicate with Q-EKM is

not present in the drive table. Ensure that the

config.drivetable.file.url is correct in the

KeyManagerConfig.properties file, if that parameter is

supplied.

Run the

listdrives command to check whether the drive is in

the list. If not, configure the drive manually by using the

adddrive command with the correct drive information or

set the “drive.acceptUnknownDrives” property to true

using the

modconfig command.

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Call

Center.

Error

Number Description Action

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Quantum Q-EKM Guia do Utilizador Página 86