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Troubleshooting
Errors Reported By Q-EKM
Quantum Encryption Key Manager User’s Guide 70
EE29 Encryption Read
Message Failure: Invalid
signature
The message received from the drive or library does not
match the signature on it.
Ensure that you are running the latest version of Q-EKM
(to determine the latest version, contact your Quantum
Representative).
Turn on Debug on the Q-EKM server.
Try to re-create the problem and gather debug logs.
When finished collecting data, turn Debug off.
If the problem persists, contact Quantum Global Call
Center.
EE2B Encryption Read
Message Failure: Internal
error: “Either no
signature in DSK or
signature in DSK can not
be verified.”
Ensure that you are running the latest version of Q-EKM
(to determine the latest version, contact your Quantum
Representative).
Check the versions of drive or library firmware and
update them to the latest release, if needed.
Turn on Debug on the Q-EKM server.
Try to re-create the problem and gather debug logs.
When finished collecting data, turn Debug off.
If the problem persists, contact Quantum Global Call
Center.
Error
Number Description Action
- Scalar Libraries 1
- Contents 3
- Chapter 3 Tips for Success 17 4
- Chapter 4 Upgrading Q-EKM 19 4
- Chapter 7 Running Reports 56 5
- Chapter 8 Troubleshooting 61 5
- Glossary 75 6
- Index 78 6
- Audience 8
- Document Organization 9
- Notational Conventions 9
- Non-Quantum Support 12
- Overview 14
- Library Managed Encryption 15
- Encryption Keys 19
- Encryption Certificates 21
- Planning Your Q-EKM 22
- Environment 22
- Q-EKM Server Configurations 25
- Figure 3 Two Q-EKM Servers 27
- Disaster Recovery Planning 29
- Tips for Success 30
- Upgrading Q-EKM 32
- Q-EKM Server Operation 37
- Using and Changing Passwords 38
- Logging On to Q-EKM Commands 40
- Q-EKM Server Commands 42
- Keeping the Keystores Matched 49
- Sharing Encrypted Tapes – 52
- Import/Export Operations 52
- Linux and Windows Servers 54
- Running Reports 69
- Q-EKM Server Keys 71
- End User License Agreement 72
- Troubleshooting 74
- Frequently Asked Questions 75
- Log Files 78
- Errors Reported By Q-EKM 80
- Setting the System Path 87
- Variable in Windows 87
- Glossary 88
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