Quantum EC-LLDAA-YF-B Guia do Utilizador descarregar pdf (Página 135)

Chapter 8 Logs and Troubleshooting

Tape Drive Logs

Quantum SuperLoader 3 User’s Guide 115

Context Information

Context Information followed by the 12 double-words are for

engineering use only and cannot be interpreted without firmware

source code.

Ta p e Dr i v e L o g s

• The tape drive generates six types of logs (see “Tape Drive Error

Logs” on page 143). For troubleshooting errors, you will only use

SCSI Check Condition Error logs, Bugcheck Error logs, and Event

Error logs.:

• “

SCSI Check Condition Error Logs” on page 144

D5–DE Cartridge flags located on

the magazine may be bad or

the sensor to detect the flags

may have a problem.

•Check the

Task ID in the Hard Error log to determine

if the problem is the right or the left magazine.

• Remove and reinsert the magazine.

• Try a different magazine, if possible.

• Make sure that the sensor is not blocked by debris.

• Power cycle the autoloader.

• If all previous steps fail, contact customer support

DF Jammed Cartridge • Check the

Task ID in the Hard Error log to determine

if the problem is the right or the left magazine.

• Power cycle the autoloader.

• Disconnect all data cables from the autoloader.

• Power cycle the autoloader.

• Use the following OCP commands:

Commands

Eject

Tape - Mailslot

From Drive

• If all previous steps fail, contact customer support

Error Type Description Suggested Actions

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Quantum EC-LLDAA-YF-B Guia do Utilizador Página 135