Quantum Pathlight VX Guia do Utilizador Página 156
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150 Troubleshooting the Pathlight VX
Troubleshooting Cable Connections
Cable problems on the Pathlight VX can be difficult to diagnose, because of the number and different types
of cables used in the system. Typically, the Pathlight VX determines that communication errors are
occurring on components connected by the suspect cable, not the cable itself.
If the Pathlight VX reports that a cable has failed, perform these steps:
1 Verify that the connectors on the cable are seated tightly.
If the cables are seated tightly and the problem still exists, replace the cable.
2 After replacing the cable or correcting a connection problem, power off and start up the Pathlight VX.
Refer to Shutting Down the Pathlight VX
on page 19 and Starting Up the Pathlight VX on page 17.
3 Verify that the cable problem is resolved.
4 Verify that all components associated with the identified cable are operating normally.
• If the problem is resolved, close the service ticket. Refer to Closing Service Tickets
on page 138.
• The problem is not resolved, perform these steps:
a. Capture the Pathlight VX system state. Refer to Capturing a System State
on page 144.
b. Modify the ticket according to the troubleshooting steps taken. Refer to Modifying Service
Tickets on page 137.
c. Contact the ADIC Technical Assistance Center. Refer to Getting More Information or Help
on
page 4.
Troubleshooting Temperature Errors
Typically, temperature problems are caused by incorrect room temperature, poor air circulation inside the
Pathlight VX rack or components, or a malfunctioning fan. For information on temperature requirements,
refer to ‘Environmental Requirements’ in the Pathlight VX Site Preparation Guide.
Use this procedure if a temperature problem is reported or suspected.
1 Check the ambient temperature of the room containing the Pathlight VX to verify that the temperature
falls within the specified range.
2 Verify that all unoccupied disk slots contain a filler module, that all cover plates are in place on the
Pathlight VX components, and that filler plates/bezels are installed over unused space in the rack. All
filler plates must be in place to enable adequate air circulation.
3 Inspect for adequate air circulation inside the rack. Some racks may provide additional fans to improve
air circulation. Check the fan for proper operation. Clean or replace any air filter as necessary.
4 When a FRU reports a temperature problem, verify that its fan (if installed) spins freely and does not
have excessive dust buildup. If it is necessary to replace the FRU, contact ATAC for assistance. Refer
to Getting More Information or Help
on page 4.
CAUTION
When replacing cables on the Pathlight VX, use new cables instead of
swapping FC cables from other components. Swapping cables can
interfere with Pathlight VX host connectivity and device mapping.
- Pathlight 1
- VX User’s Guide 1
- Contents 3
- 6 Pathlight VX Reports 115 5
- Glossary 173 6
- Index 179 6
- Product Safety Statements 7
- Precautions 8
- Product Model Number 9
- Description 11
- Pathlight VX Models 12
- Pathlight VX Components 13
- FC Switch 14
- RAID Storage Disk 15
- 10 Description 16
- Pathlight VX User’s Guide 11 17
- Pathlight VX 17
- 12 Description 18
- Logging On the Pathlight VX 21
- Logging Off the Pathlight VX 22
- Starting Up the Pathlight VX 23
- Pathlight VX User’s Guide 19 25
- Shutting Down the Hardware 27
- Pathlight VX User’s Guide 23 29
- Rebooting the Pathlight VX 31
- Virtual Library Summary 33
- System Summary 34
- Menu Bar 35
- System Information Buttons 35
- Changing the Admin Password 36
- Changing Network Settings 37
- Pathlight VX User’s Guide 33 39
- Pathlight VX User’s Guide 35 41
- Pathlight VX User’s Guide 37 43
- Pathlight VX User’s Guide 39 45
- Pathlight VX User’s Guide 41 47
- Performing Required Actions 49
- Pathlight VX User’s Guide 45 51
- Pathlight VX User’s Guide 47 53
- Pathlight VX User’s Guide 49 55
- Renaming a Physical Library 56
- Canceling a Pending Request 57
- Creating a Virtual Library 59
- Pathlight VX User’s Guide 55 61
- Modifying a Virtual Library 62
- Deleting a Virtual Library 63
- Working with Virtual Drives 64
- Modifying a Virtual Drive 65
- Deleting a Virtual Drive 66
- Working with Virtual Media 67
- Exporting Virtual Media 69
- Recycling Virtual Media 71
- Deleting Virtual Media 73
- Pathlight VX User’s Guide 69 75
- Managing FC Hosts 76
- Pathlight VX User’s Guide 71 77
- Modifying an FC Host 79
- Removing an FC Host 80
- Pathlight VX User’s Guide 75 81
- Managing User Accounts 82
- Modifying User Accounts 83
- Deleting User Accounts 85
- Setting Media Filters 87
- Pathlight VX User’s Guide 83 89
- Setting Default Media Access 90
- Pathlight VX User’s Guide 85 91
- Setting Media Access Rules 92
- Pathlight VX User’s Guide 87 93
- Pathlight VX User’s Guide 89 95
- Managing Offline Media 97
- Removing Application Media 99
- Removing Cleaning Media 100
- Removing Disk Extension Media 101
- Removing Service Media 103
- Managing Disk Extension Media 104
- Pathlight VX User’s Guide 99 105
- Pathlight VX User’s Guide 101 107
- Enabling Advanced Features 109
- Pathlight VX User’s Guide 105 111
- Disabling Advanced Features 112
- Pathlight VX User’s Guide 107 113
- Managing Storage Policies 114
- Pathlight VX User’s Guide 109 115
- Pathlight VX User’s Guide 111 117
- Archiving Media 118
- Pathlight VX User’s Guide 113 119
- Reverting Archive Media 120
- Pathlight VX Reports 121
- 116 Pathlight VX Reports 122
- Pathlight VX User’s Guide 117 123
- 118 Pathlight VX Reports 124
- Pathlight VX User’s Guide 119 125
- 120 Pathlight VX Reports 126
- Pathlight VX User’s Guide 121 127
- 122 Pathlight VX Reports 128
- Pathlight VX User’s Guide 123 129
- 124 Pathlight VX Reports 130
- Reports About System Activity 131
- 126 Pathlight VX Reports 132
- Pathlight VX User’s Guide 127 133
- 128 Pathlight VX Reports 134
- Viewing the User Login Report 135
- 130 Pathlight VX Reports 136
- Monitoring the Pathlight VX 137
- Viewing Activity Status 138
- Checking System Status 139
- Understanding Service Tickets 140
- Viewing Service Tickets 141
- Modifying Service Tickets 143
- Closing Service Tickets 144
- Pathlight VX User’s Guide 139 145
- Pathlight VX User’s Guide 141 147
- General Troubleshooting 148
- HTTP Proxy Settings 149
- Supported Browser Versions 149
- Internet Explorer 149
- Netscape Navigator 149
- Capturing a System State 150
- Pathlight VX User’s Guide 145 151
- Downloading a System State 152
- Pathlight VX User’s Guide 147 153
- Deleting a System State 154
- Troubleshooting Power Issues 155
- Interpreting Status LEDs 157
- Pathlight VX User’s Guide 153 159
- MS Back Panel—FC HBA LEDs 161
- MS Back Panel—Ethernet LEDs 162
- SNC LEDs 163
- SNC Back Panel—FC Blade LEDs 165
- AX100SC LEDs 167
- AX100SC—Back Panel LEDs 168
- DPE/DAE LEDs 169
- Pathlight VX User’s Guide 165 171
- DAE—Back Panel LCC LEDs 172
- Pathlight VX User’s Guide 167 173
- SPS LEDs 174
- FC Switch LEDs 175
- FC Switch—Back Panel LEDs 176
- Pathlight VX User’s Guide 171 177
- Glossary 179
- 174 Glossary 180
- Pathlight VX User’s Guide 175 181
- 176 Glossary 182
- Pathlight VX User’s Guide 177 183
- 178 Glossary 184
- Pathlight VX User’s Guide 179 185
- 180 Index 186
- Pathlight VX User’s Guide 181 187
- 182 Index 188
- Pathlight VX User’s Guide 183 189
- 184 Index 190
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