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Chapter 3 Troubleshooting Your Library
Viewing Ticket Details
Scalar i6000 User’s Guide 52
Viewing Ticket Details
Tickets provide detailed information about the ticket itself, the reports
that are associated with it, and a repair page that gives guidance for
resolving the issue. These tickets provide important information about
library conditions from which the issue emerged and helpful information
for resolving it.
To display the detailed information for a particular
ticket, perform the
following steps:
1 On the
Ticket List dialog box in the Select Ticket area, click the
appropriate ticket row to highlight it.
2 Click Detai
ls.
The Ticket
Details dialog box appears with the Details tab
displayed.
- Scalar i6000 1
- Contents 3
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- Scalar i6000 User’s Guide ix 9
- Scalar i6000 User’s Guide x 10
- Scalar i6000 User’s Guide xi 11
- Scalar i6000 User’s Guide xii 12
- About This Guide and Your 14
- Product Safety Statements 15
- Scalar i6000 User’s Guide 2 15
- Scalar i6000 User’s Guide 3 16
- Mercury Statement 16
- Product Model Number 17
- Scalar i6000 User’s Guide 5 18
- Scalar i6000 User’s Guide 6 19
- Description 20
- Chapter 2 Description 21
- Scalar i6000 User’s Guide 8 21
- Figure 1 Front View of a 21
- Control Module and Expansion 21
- Scalar i6000 User’s Guide 9 22
- Library Features 23
- Scalar i6000 User’s Guide 11 24
- Scalar i6000 User’s Guide 12 25
- Control Module 26
- Scalar i6000 User’s Guide 14 27
- Expansion Modules 28
- Scalar i6000 User’s Guide 16 29
- Figure 3 Expansion Module 29
- Scalar i6000 User’s Guide 17 30
- Figure 4 Expansion Module 30
- Library Management Module 31
- Scalar i6000 User’s Guide 19 32
- Figure 5 Library Management 32
- Module Boards 32
- I/O Management Units 33
- Scalar i6000 User’s Guide 21 34
- Scalar i6000 User’s Guide 22 35
- Cartridge Accessor 36
- Import/Export Stations 36
- Scalar i6000 User’s Guide 24 37
- Cartridges 38
- Cartridge Magazines 39
- Support for WORM 42
- Tape Drives 42
- Scalar i6000 User’s Guide 30 43
- Scalar i6000 User’s Guide 32 45
- Table 3 DLT Drive and 45
- Cartridge Compatibility 45
- Mixed Media Support and Rules 46
- Scalar i6000 User’s Guide 34 47
- Figure 10 Magazine 47
- Installation Order 47
- Power System 49
- Troubleshooting Your Library 50
- Scalar i6000 User’s Guide 38 51
- Figure 12 Status Indicator 51
- Scalar i6000 User’s Guide 39 52
- Table 4 Severity Levels 52
- Assigned to Tickets 52
- Scalar i6000 User’s Guide 40 53
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- Scalar i6000 User’s Guide 42 55
- Working With Tickets 56
- Scalar i6000 User’s Guide 44 57
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- Viewing Ticket Details 65
- Scalar i6000 User’s Guide 53 66
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- Table 5 Report Criteria 80
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- Figure 13 Locations and 96
- Colors of Blade Status LEDs 96
- Scalar i6000 User’s Guide 84 97
- Scalar i6000 User’s Guide 85 98
- Status LED States 98
- Scalar i6000 User’s Guide 86 99
- Table 8 Blade Status LED 99
- States - Normal Conditions 99
- Interpreting LEDs 100
- Scalar i6000 User’s Guide 87 100
- Channel Drive Sled (UDS-2) 100
- Scalar i6000 User’s Guide 89 102
- Drive Sleds 102
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- States (UDS-2 and UDS-3) 103
- Table 10 Drive Sled Status 104
- Scalar i6000 User’s Guide 91 104
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- MCB Ethernet Port LEDs 108
- Scalar i6000 User’s Guide 96 109
- Ethernet Port LED States 109
- Scalar i6000 User’s Guide 97 110
- MCB FC / SCSI Port LEDs 110
- Scalar i6000 User’s Guide 99 112
- Figure 21 Locations of LBX 112
- Terminator LEDs (Version 03) 112
- Scalar i6000 User’s Guide 100 113
- Table 16 113
- LBX LED Version 03 113
- Scalar i6000 User’s Guide 102 115
- Supply LED States (Continued) 115
- Scalar i6000 User’s Guide 103 116
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- Scalar i6000 User’s Guide 105 118
- Scalar i6000 User’s Guide 106 119
- Accessing Online Help 120
- Configuring Your Library 121
- Running the Setup Wizard 122
- Enabling Licenses 123
- Scalar i6000 User’s Guide 111 124
- Working With Partitions 125
- Scalar i6000 User’s Guide 113 126
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- Scalar i6000 User’s Guide 116 129
- Table 18 Sampling of Media 129
- Type Identifiers 129
- Scalar i6000 User’s Guide 117 130
- Type Identifiers (Continued) 130
- Scalar i6000 User’s Guide 119 132
- 2 Click Next 133
- The Setup 133
- 3 Click Next 133
- 4 Click Create 134
- 5 Click Next 135
- Scalar i6000 User’s Guide 123 136
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- Managing Connectivity 163
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- Scalar i6000 User’s Guide 154 167
- Table 20 FC I/O Blade Port 167
- Settings 167
- Scalar i6000 User’s Guide 155 168
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- Specifying the Date and Time 175
- Scalar i6000 User’s Guide 163 176
- Configuring E-mail 177
- Scalar i6000 User’s Guide 165 178
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- Scalar i6000 User’s Guide 167 180
- Table 21 Severity Levels 181
- Assigned to Issues 181
- Scalar i6000 User’s Guide 168 181
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- Configuring Devices 186
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- Table 22 Show Details 211
- Scalar i6000 User’s Guide 199 212
- Table 23 212
- Descriptors 212
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- Configuring Drive Cleaning 227
- Scalar i6000 User’s Guide 215 228
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- Scalar i6000 User’s Guide 218 231
- Registering SNMP Traps 232
- Scalar i6000 User’s Guide 220 233
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- Configuring Library Security 235
- Scalar i6000 User’s Guide 223 236
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- Scalar i6000 User’s Guide 227 240
- Using LDAP 241
- Scalar i6000 User’s Guide 229 242
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- EKM Management Solutions 248
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- Scalar i6000 User’s Guide 259 272
- Scalar i6000 User’s Guide 260 273
- Setting Aisle Lights 274
- Running Your Library 275
- Logging On and Off 276
- Scalar i6000 User’s Guide 264 277
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- Scalar i6000 User’s Guide 267 280
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- Operator Panel 282
- Table 25 Status Indicator 284
- Table 26 Power Indicator 284
- Scalar i6000 User’s Guide 271 284
- Scalar i6000 User’s Guide 272 285
- Figure 24 LMC (Local Touch 285
- Scalar i6000 User’s Guide 273 286
- With Partition View Shown) 286
- Scalar i6000 User’s Guide 274 287
- Scalar i6000 User’s Guide 284 297
- Scalar i6000 User’s Guide 285 298
- Information Panel 298
- Scalar i6000 User’s Guide 288 301
- Scalar i6000 User’s Guide 289 302
- Rack Numbering Locations 302
- Scalar i6000 User’s Guide 291 304
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- Figure 32 Example Location 307
- Coordinates 307
- Scalar i6000 User’s Guide 295 308
- Drives Dialog 308
- Scalar i6000 User’s Guide 296 309
- Figure 34 Location 309
- Coordinates for Drives 309
- 1 1-8 1 1-12 1 1 310
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- Figure 37 I/O Management 313
- Unit Bay Numbering 313
- Scalar i6000 User’s Guide 301 314
- Table 31 Blade Location 314
- Scalar i6000 User’s Guide 302 315
- Changing the Library’s State 316
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- Powering Off the Library 330
- Powering On the Library 331
- Scalar i6000 User’s Guide 319 332
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- When Robotics Are Not Ready 334
- Scalar i6000 User’s Guide 322 335
- Table 33 Menu Commands 335
- When Robotics Are Disabled 335
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- Maintaining Your Library 337
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- Monitoring the Library 339
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- Blade Status dialog box 345
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- Maintenance Actions 371
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- Update Software Wizard 397
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- Dialog Box 446
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- Table 34 Test Results 450
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- Figure 39 Report Window 452
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- Figure 40 Joint Alignments 454
- Graphical Report 454
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- Figure 42 Horizontal 458
- Alignments Graphical Report 458
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- Figure 44 Boundary/ 462
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- Figure 45 Get/Put Graphical 464
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- Figure 46 Scan Fiducials 466
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- Figure 48 Example Test Log 470
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- 5 Click Start 472
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- Running MeDIA Test Reports 500
- Running MeDIA Test Reports 501
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- Using Sift Sort 505
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- Retrieving MIBs 510
- Maintaining Air Filters 511
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- Working With Cartridges and 516
- Barcodes 516
- Handling Cartridges Properly 517
- Write-Protecting Cartridges 518
- Barcode Requirements 519
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- Installing Barcode Labels 521
- Using Cleaning Cartridges 522
- Managing Media 523
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- I/E station displayed 525
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- Frequently Asked Questions 534
- 1The serial number 535
- 1For LTO media 535
- 1Cartridges must have an 536
- 1If your library 536
- Glossary 537
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