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ADIC Management Console User’s Guide 103

• If you selected Cancel, above, and you want to adjust the interval when Health Checks are

performed, repeat Step 1

- Step 3 above.

• Then select the Interval tab.

4 On the Interval tab, type the amount of time that should elapse between automatic health checks on

the selected appliance. The interval can range from 0 to 65,535 minutes. The default interval is 60

minutes. Selecting 0 disables the Health check.

Checking the Heartbeat

The heartbeat is a simple communication check between an appliance and a device.

1 Right-click an appliance in the navigation panel or the graphical panel.

2 Select the Health Check menu, then select Check Heartbeat.

If the test is successful, xxx.xxx.xxx.xxx is responding, where the x’s represent an IP address, is

displayed in the Status/Message Area.

Heartbeat checks are performed automatically at five minute intervals.

Obtaining a Drive Dump

As a part of troubleshooting, you can download a drive dump.A drive dump is a recording of the state of the

drive at a particular instant used for purpose of debugging. Two logs are pulled: the current log and the

forced log.

1 Stop all I/O to the device. For instructions, refer to the appliance's Hardware User Guide.

2 Log on as SAN administrator, portal administrator, or power user.

3 Expand the appliance in the navigation panel or the graphical panel. Expand the appropriate channel.

4 Right-click the device graphic.

5 Select Drive Dump.

A file browser is displayed.

6 Enter the location that you want to save the drive dump to.

7 Click OK.

First the current drive log is retrieved. It is saved with the name entered in Step 6. Then the forced drive

log is retrieved. It is saved with the filename entered in Step 6, followed by the string "_force."

8 Work with your service representative to interpret the drive dump.

Note

Basic users are not authorized to obtain drive dumps. If the portal administrator

or power user have access to a portal with only partial access to the appliance

for which firmware is to be uploaded, only the SAN administrator can obtain a

drive dump.

Note

Drive dumps can be obtained for SDLT-320 drives, SDLT-600 drives, and all

IBM LTO drives.

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Quantum Scalar 1000 Guia do Utilizador Página 111