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HP Ultrium Drives & Media

Troubleshooting HP Ultrium Drives

Chapter 44-12

Troubleshooting HP Ultrium Drives

This section describes troubleshooting information for Ultrium drives,

including:

• Rewinding/Removing a Stuck Tape

• Ultrium Cleaning Issues

• LTO-Cartridge Memory (LTO-CM) Issues

Refer to your tape library or autoloader user’s guide for information on

troubleshooting performance issues or other problems you may

encounter. If you experience problems not covered by these manuals,

contact your support representative.

NOTE For information on upgrading drive firmware, see your tape library or

autoloader user’s guide.

Rewinding/Removing a Stuck Tape

If a tape gets stuck in the drive, attempt to eject the tape using:

• Tape library or autoloader front panel

• Remote management card Web-Based Library Administrator pages

• Host backup software

If these attempts are not successful, contact your support representative.

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